Sarah Putnam, Author at Kaye Putnam | Psychology Driven Brand Strategist https://www.kayeputnam.com/author/sputnam/ Brand Archetypes, Strategy, Brand Identity Design Fri, 08 Dec 2023 20:39:25 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://www.kayeputnam.com/wp-content/uploads/2017/03/kaye-logo-mark-copper-150x150.png Sarah Putnam, Author at Kaye Putnam | Psychology Driven Brand Strategist https://www.kayeputnam.com/author/sputnam/ 32 32 Additional! Success Stories: Brand New Brand https://www.kayeputnam.com/additional-bnb-success/ https://www.kayeputnam.com/additional-bnb-success/#comments Wed, 01 May 2019 21:40:11 +0000 https://www.kayeputnam.com/?p=3899 The post Additional! Success Stories: Brand New Brand appeared first on Kaye Putnam | Psychology Driven Brand Strategist.

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A shaman, a life coach, and a nutritionist joined a Facebook group…

Sound like the start to a fantastic entrepreneurial joke? Well it’s not! 😉

Instead, it’s a fantastic example of the power of branding. And that it’s *not* limited to specific niches. All business need a strong brand strategy and identity if they want to be successful. *THAT* is why Brand New Brand was born.

I am *so* inspired by ambitious entrepreneurs with big audacious dreams. But, as much as I would *love* it, I cannot work 1-on-1 with all of them! There’s not enough time in the day and my kiddos need lovin’ too!

The Brand New Brand program is my signature brand incubation program for entrepreneurs at all stages of business. It’s for individuals that are ready to dedicate the time and energy it takes to build their best brands, but need some guidance on how to start and stay in motion.

Since Brand New Brand launched, I’ve helped more than 140 ambitious entrepreneurs build cohesive brands that align with their unique personalities and values.

Every day, I am wowed by the results of these ambitious entrepreneurs – and proud of the feedback they give my team about their experience in BNB.

This brand incubation program has been transformative for so many small business owners. I’m grateful each day that I get to be part of their brand-building process.

So it’s time again to brag on some Brand New Brand students… a few amazing geniuses who’ve worked hard and earned today’s spotlight.

Check out these awe-inspiring success stories from Brand New Brand!

Alan Fuller, Author & Shamanic Practitioner

Before enrolling in Brand New Brand, Alan was creating content and it had attracted some 1-to-1 clients. But, they weren’t his ideal clients, and he wasn’t feeling like he was serving them at his highest and best ability.

I’d been throwing random stuff at the wall hoping it would stick for my business. And every time I tried shiny new stuff, I just became more confused and overwhelmed.

My website was pretty, but it was super inconsistent. My blog posts weren’t cohesive – everything seemed so random. It was a wonder I had any clients! I needed clarity, and I could tell that BNB could help.”

Through his hard work, Alan uncovered that the content he had been creating was around a topic that wasn’t truly his passion. By digging deep into the coursework, he uncovered his own brand truths. He became confident and clear on what work he wanted to focus on – and who he truly wanted to help.

“My fear before BNB was that I would end up just another “Yes, I do this, too” kind of brand. The clarity and consistency I got from BNB is what differentiates me now from everyone else who does the same thing.”

Want the kind of certainty that Alan gained? Here’s his advice for incoming BNB students… 

“Take full advantage of the BNB student-only Facebook group. As Entrepreneurs, we sometimes isolate ourselves just to get sh*t done. The Facebook group can definitely help alleviate that sense of isolation.

…And try not to multitask when doing the course. There are golden nuggets in the videos you don’t want to miss. Branding is complicated, but BNB gives a flow to the process that makes it super-do-able. Relax into it, take your time, don’t rush it.” 

Alan produced some seriously exceptional work in the course. Here’s his moodboard. (So sensory and kinetic!) 

Since completing the course, Alan has benefited from enhanced confidence:

  • He reports that he no longer has to chase clients – the right ones gravitate to him.
  • He’s become excited again about creating an online Shamanic Journeying course he had started but almost abandoned.
  • And, he feels his entrepreneur “imposter syndrome” has subsided.

“I realized that I was born to teach what I teach,” he told us.

“Through BNB, I didn’t get an image to project to the world – I got training in letting my soul shine through my business, and that’s worth more than I can express.”

Learn about Alan Fuller’s practice.

Read Alan’s blog.

Jennifer Shearer, Certified Kids Life Coach & Founder of The Looking Glass

Jennifer was rebranding, as the focus of her business had changed. She was looking for a framework to help guide her rebrand – a step-by-step system that included a support component, too. She found Brand New Brand and – through work and admirable focus – she became one of our favorite success stories!

Before the course, Jennifer felt unclear of her plan. She also felt her growth had stagnated and she wanted to change that.

“As my brand began to grow and shift, I never really knew what to do. Plus, I felt like I was always reaching out to my existing community. To grow, I needed to reach new people and nurture them with information they needed and wanted. I just didn’t really know how – so I wasn’t growing and I felt stuck.

One of Jennifer’s most pivotal BNB moments was when she started incorporating her archetypes to define her brand.

“I had always tried to please everyone. BUT I didn’t even know who I was as a brand. When I realized I was a Magician and Caregiver it all made sense to bring it into my brand.

“Having my authentic voice is SO powerful. It’s a game changer with my new brand!”

Check out these genius excerpts from Jennifer’s brand book:

Since taking the course, Jennifer has stayed in motion. She has:

  • Designed and launched her website.
  • Started a Facebook page and an Instagram page
  • Started a webinar series to connect with and nurture new followers.
  • Created an opt-in freebie.
  • Wrote and automated emails to nurture her email list.

“My new brand is so aligned with who I am and why I do this work. I feel like I no longer look for others’ approval. I am confident that the message I am here to send will come across just as it’s meant to – and reach those that are meant to find me.”

Are you craving the kind of clarity and confidence that Jennifer gained? Here’s her advice for new BNB students:

“Take your time and do the work. There is no rush and there is also no right or wrong. Trust your intuition with the decisions you’re making. Use the momentum and don’t stop just because you’re stuck on something. Use the students Facebook group and get feedback as often as you need. That’s why we are all here!”

Visit Jennifer’s newly-launched website.

See Jennifer’s brand in action on Facebook and Instagram.

(Pssst… 📌 You can pin this article to reference later!)

Pamela Chavez, Nutritionist & Health Coach for Military Spouses. Founder of Health on the Homefront

Pamela joined Brand New Brand at a time when she was struggling to gain clarity in her business. She wasn’t confident in her choice to serve a narrow niche, and she was not sure which ideas to pursue for her brand.

“I was marketing to everyone and no one was hearing me. I was trying not to make waves and keep everyone happy. I knew I had great ideas but I wasn’t able to bring them to life.”

Pamela did rockstar-level work in BNB. (Seriously, you’ll see…) She diligently put focused effort into the course, and leveraged feedback from other students as she worked.

“I absolutely loved all that I got from BNB. The active group adds another layer of learning and networking. Many times I would get feedback from another member and I hadn’t even considered that angle or perspective. That kind of help is invaluable.”

Pamela’s brand is now crystal clear – to her and to the world. She regularly crafts stand-out messaging that cut through the noise. And, the best part? The confidence she developed and instilled into her brand book propels her forward.

“If I ever have a tough day and doubt creeps in, all I have to do is pull up my brand book and all fears subside.”

“I love that I have a complete brand book and I have used it a million times over. From hiring virtual assistants, diving in to get a plethora of ideas for blog posts, or presenting it when I changed my logo. The completed brand book showcasing all of the work I did for a cohesive brand is worth its weight in gold.”

Pamela’s visibility has skyrocketed, too. She has:

  • Launched a Facebook group
  • Started a Facebook group, a Pinterest profile, and other social outposts
  • Guested on several podcasts
  • Had content featured in multiple well-respected news outlets, including Mompreneur, Food Matters, and Military Spouse Magazine
  • Launched a webinar
  • Created multiple lead magnet freebies (See her on-brand opt-in box for one below!)
  • Created regular content, including a popular blog
  • Been hired as a keynote speaker and ongoing nutrition expert for the Military Spouse Wellness Summit 2019

… and more than we can list here. (Told ya. Total rockstar!)

Ready to follow in Pamela’s footsteps? Here’s her advice for new BNB students:

“Give your all to each and every module. I really tried to dive into the mind of my ideal client when doing the exercises. Kaye explains every step and is very methodical about the process. Follow it and you will do amazing work!”

 

Visit Pamela’s website.

Check out the Health on the Homefront blog.

Are you ready to lay the foundation for a brand that works as hard as you do? 

If you are ready to build a strong & strategic brand from the foundation up, it’s time for Brand New Brand! 

The post Additional! Success Stories: Brand New Brand appeared first on Kaye Putnam | Psychology Driven Brand Strategist.

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The 6 Stories Your Brand Needs to be Telling https://www.kayeputnam.com/6-brand-stories/ https://www.kayeputnam.com/6-brand-stories/#comments Thu, 08 Mar 2018 09:00:15 +0000 http://kayeputnam.com/?p=2816 The post The 6 Stories Your Brand Needs to be Telling appeared first on Kaye Putnam | Psychology Driven Brand Strategist.

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Have you heard recently that you need to tell stories in your branding? I bet you have 😉 It’s bordering on being the next “shiny marketing tactic” that everyone needs. Telling stories in your branding may be essential, but it can also be really difficult. Not everyone has the gift of natural storytelling! You’re great with BIG ideas and solving problems, but that doesn’t always translate to entertaining stories rich with details and imagery. Oh, and then there’s the fact that there are thousands of stories you COULD tell, but which ones do your clients actually care about? As our society evolves and consumers care more and more about the products they buy, telling the *right* stories is essential to connecting on an emotional level with your ideal clients.
Humans naturally love stories. We bond over mutual experiences and enjoy sharing those experiences with each other. We love telling stories, reading stories, and hearing stories. Why would Hollywood movies be a multi-billion dollar business if this wasn’t true? We love hearing how good trumps evil. Or watching how a hero overcomes impossible obstacles. We yearn to hear about people falling in love. We relate to strangers sharing how they’ve grown and learned from their mistakes.

We are WIRED to respond to stories. I read an article recently by Paul J. Zak titled “Why Your Brain Loves A Good Story.” It was *so* interesting… #nerdalert! He wrote about studies his team has completed using a neurochemical called oxytocin.

“…oxytocin is a key “it’s safe to approach others” signal in the brain. Oxytocin is produced when we are trusted or shown a kindness, and it motivates cooperation with others. It does this by enhancing the sense of empathy, our ability to experience others’ emotions.”

Mr. Zak’s team experimented with narratives shot on video. They had participants watch narratives to see if oxytocin levels would rise as they do when participants have face to face conversations. Spoiler alert! They found that character-driven stories raise oxytocin production in the brain. Just like they do when you’re talking with someone in person!

What does this mean for your branding? A great way to connect on a psychological level with your audience is through telling stories about your brand! Boom! Science!

Elements of a Great Story

I recently watched a TED talk given by Andrew Stanton titled “The Clues to a Great Story.” Of all the research I’ve done on storytelling, this short presentation is my favorite. It’s worth watching. But if you don’t have time, here are 2 of my favorite highlights you can directly apply to the stories you tell in your branding.

“Make a Promise”: One element Andrew calls out is that a great story always makes a promise to the audience that the story is leading to something.  Call it foreshadowing. Call it a spoiler. But what’s key is that while there’s a point to your story, your audience needs to work for it.  They may understand from the beginning what you’re getting at, or what lesson you want them to learn, but they can’t predict the entire story from the get go. This keeps their interest.

“Use What You Know”: Draw inspiration from what you know, what you believe, and who you are. As obvious as this sounds… many people forget to follow this advice. You want to paint the perfect picture, or write the perfect piece of copy for your business so you get stuck in a neverending brainstorm cycle. But, if you just pull from your strongest values and build a story from something that truly resonates deep down, you’re writing gold. You’re writing about something foundational for your brand that you’re passionate about, which is all your audience really wants from you.

 (Pin to read later!)

^ Pin to read later! ^

Why Your Audience Loves Stories

Before we get into specific stories you should be telling in your branding, take a minute to truly understand all the reasons your audience *wants* to hear your stories.

Escape from our own lives: We all get stuck in the minutiae of everyday life. What better way than storytelling to give your audience a quick break from reality. Use stories to help them escape from boring tasks, even for a minute, to better understand something about your brand, your process, or your origin.

Meet the person behind the brand: More and more, today’s consumers want to get to know the brains behind the brand. Consumers want to understand that the company isn’t just about profits and the bottom line. We want to know the brand has meaning and has real, ethical people running it.

Common ground and shared struggles: It’s human nature to want to be part of a group. To know we’re not alone in this crazy world, especially when it comes to fears and obstacles. Connect with your audience by letting them know you understand their struggles and how you overcame similar obstacles in your own life.

Find new motivation: Speaking of fears and obstacles…discovering motivation to get PAST that challenge is something we all yearn for. Your ideal audiences would love to find the motivation to ditch the sweets or discover their inner strength to take action on their dreams.

Learn something new: My favorite type of story? One where I learn something and didn’t even realize it. That’s part of the reason I love movies based on true stories 😉 Telling a story around a process or technique you use in your brand is the best way to make something (possibly) mundane interesting for your audience.

Stories You Need In Your Branding

Low-to-High Origin Story

One of the most common stories you see in business is the low-to-high origin story. Just like it sounds… this is the story that explains a business/personal low point and how the brand overcame that challenge. These stories build up the journey of a business and detail the struggles, lessons, and strengths the business discovered along the way. And the best part? The brand gets to take some time talking themselves up. 😉 These stories celebrate the success of the brand and reinforce the simple fact that hard work and dedication can move mountains.

Here’s the Low to High Origin Story broken down into steps:

  1. Where did you come from?
  2. What was a low point for your career or life?
  3. What was the turning point?
  4. What makes you credible to help now?

 

Why Story

This story model is probably the second most common in business and it’s exponentially growing in popularity. This goes back to something I wrote earlier in this article: Modern consumers want to know *more* about the brands they purchase from. Kaye wrote about this shift recently in her published article: “Meaning Over Money”. There needs to be a deeper, driving force behind your brand that’s not just… ”I want to make more money. “ For some entrepreneurs, it’s freedom.  For others, it’s improving the ways humans interact with the environment. Other entrepreneurs are motivated by a healthier, happier population. Whatever the reason, the story of *WHY* you built your brand is strong and cannot be ignored.

Here are some ways Why Stories can show up in your branding:

  1. Why do you do the work that you do?
  2. Why are you passionate about helping people in this area?
  3. Why do you work with the people that you do?
  4. What drives you to get up and work each day?
  5. Was there ever a time in your life that you needed the work that you do?

 

Human Element Stories

These stories are a great way to deepen the connection with your target audience. Tell stories that show you are human, even if they are “off topic.” Sprinkle these stories into day-to-day communications with your warm audience to give your relationship some flavor and depth. Again, this all comes down to showing your audience that there are real people behind the brand. These stories also help take some of the pressure away from constantly selling. Not everything you write about needs to be a pitch for your brand. Sometimes it’s nice to just take a step back and share something that makes you unique or weird or adventurous.

Here are some Human Element Story ideas to get you started:

  1. What hobbies do you have outside of your work?
  2. What is your family life like?
  3. What’s your favorite TV show? Book? Podcast?
  4. What are you unreasonably passionate about?
  5. What’s something you’re really bad at?
  6. Where have your travels taken you?

 

Brand Value Stories

These stories are some of my favorites to read about other brands. But, before you can write them, you need to identify the top values that drive your brand. I recently published a brand analysis on the clothing brand ADAY. They use this type of story throughout their About page. They value sustainability, simplicity, and technology. So, they tell a story about bringing clothing back to the basics and making technical clothing that fits into an active, traveling, working lifestyle. They also weave in stories about the sustainable manufacturing plants they work with and the high quality fabrics they produce. This brand expertly demonstrates how they live their brand values out loud in the clothing they produce.

Ready to write your own Brand Value Stories?

  1. Identify your top 3-5 brand values
  2. Explain why one (or all) of these values is important to you
  3. Tell your audience how you live this value out loud

 

Client/Customer Stories

Ok, this one mmaayyyy seem obvious. You probably have some case studies or testimonials already written where past clients talk about how *amazing* you and your services are. BUT, don’t underestimate the power of customer stories when you’re explaining your services or the results you get for your clients. Numbers or statistics just aren’t as relatable for your audience. You can talk about how many logos you’ve created as a designer or you can talk about how many clients you work with as a copywriter, but that’s just a number. Those results just don’t feel as concrete or real until you relate it to a specific person’s experience. We see ourselves in other people’s stories, so use that to your brand’s advantage!

Here’s what a Client/Customer Story can look like:

  1. Describe the client (any details you can provide deepens the connection with ideal clients)
  2. Explain what was wrong. Why did they want/purchase your product or service?
  3. How did s/he FEEL before working together
  4. What did you do for them?
  5. What was the result?
  6. How did you improve his/her situation? Or life?
  7. How did they FEEL after?

 

Teaching Story

Telling your audience that they need to do something, or teaching them a lesson isn’t *fun* for them. Depending on your audience, it can be a one-way ticket to being ignored. BUT, using stories to get your point across hides the learning and makes the lesson more relatable for your audience. One of Kaye’s personal stories is a perfect example here. One lesson we teach is to be unapologetically your *most* authentic self. So to get this point across, Kaye tells a story about a time in her life where she felt inauthentic. She tells a story about a job she had that she didn’t love and didn’t enjoy where she had to fake a southern accent to fit in. Reading this story, you understand how disappointed she *feels* acting out this personality that’s not really her. It gets the lesson across without her ever actually having to say… ”be authentic.”

Examples of Teaching Stories:

  1. Lesson learned
  2. Advice to your audience
  3. Celebrity that lives what you’re teaching
  4. A parable or metaphor to illustrate a lesson
  5. Lessons from history

As you can see, the possibilities are endless on incorporating stories into your branding. And the best news? It doesn’t matter what you sell, how big (or small) your team is, or what industry you’re in.

Stories WILL make your brand stronger and WILL create stronger relationships with your clients.

So, take some time and brainstorm a story that fits into each of the 6 categories above. If you have a big team, have a few key brand leaders write what they think these stories are individually and compare results. What matters is taking action now. Use the fact that your audience loves stories to your advantage. Use it to share details behind your branding that shed light on your strengths, values, and unique quirks. Your audience will love the flavor and the shift from standard website layouts and copy.

TL;DR

Relate to your audience through stories.

Tell stories to create deep, psychology driven relationships.

Tell stories to magnetically pull in your ideal clients.

Tell stories to find people who want to purchase from a person…not a sterile business with no meaning or personality.

Stories + Personality = Your Best Brand!

So… What’s next for your brand?

Ready to make some decisions – so you can show up confidently, tell those magnetic stories, and attract the right people?  👇👇👇

You can create your *Crystal Clear* 1-Page Brand Plan with me – in my FREE “Define Your Brand” Masterclass. 

Whether you’re just beginning, or have been in business for years… this is the best place to start. We’ll banish the brand fuzziness, define your brand based on your truths, and get confident in your messages. 

Sign up and learn – for free —-> by clicking here! <— 

Define Your Brand Masterclass

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Unlocking Big Brand Genius: Quest Nutrition https://www.kayeputnam.com/quest-nutrition/ https://www.kayeputnam.com/quest-nutrition/#respond Tue, 06 Feb 2018 14:59:35 +0000 http://kayeputnam.com/?p=2673 I’m not a huge fan of New Year’s Resolutions… I know. I know. Let me explain. I am a huge proponent of having goals. I believe in dreaming big and having big goals to backup those dreams. One of Kaye and my’s current goals is to publish a book. And I get a huge smile […]

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I’m not a huge fan of New Year’s Resolutions…

I know. I know. Let me explain.

I am a huge proponent of having goals. I believe in dreaming big and having big goals to backup those dreams. One of Kaye and my’s current goals is to publish a book. And I get a huge smile on my face typing that out. Because it’s going to be amazing. It’s going to be transformational. It’s going to be HARD. But it’s going to be worth it.

But…resolutions, I’ve just never been able to get on board with. Maybe it’s because they’re focused on one year of change. Or a lot of the time, they’re focused on something SUPER drastic that’s not sustainable. A resolution needs to have a recovery plan for if/when you lose motivation. Because…#life.

That being said, something I’ve focused on in the last couple years is eating healthier. It hasn’t been a specific year’s resolution, but it’s top of mind.

Which made researching this month’s Unlocking Big Brand Genius an absolute blast! I LOVE cooking healthy and actually enjoy eating tons of vegetables. BUT, I have the most ridiculous sweet tooth! I can eat healthy all day and then ruin it all by sitting in front of the TV at night eating 5x the recommended serving of Oreos….#truth.

Then I started researching Quest Nutrition. I think I’ve found my key to healthy eating with chocolate…and cookies…and pancakes! Because, they aren’t JUST protein bars! 

So without further ado, let’s take a deep dive look into the Quest Nutrition brand. As always, watch for the top 10 branding lessons you can directly apply to your brand!

 

(Pin for later!)

 

First Impressions


I love how clean and inviting Quest Nutrition’s website is! It immediately pulls you in with delicious imagery. You’re on a website promoting protein rich foods yet the first thing you see is a chocolate chip cookie. I’m in! And now I’m hungry…

 


As you scroll, you learn that Quest is WAY more than protein bars. My favorite is that they have chips! I’m willing to bet that a common misconception for Quest is that they only sell protein bars. Or protein bars and powder. So right off the bat, they mention their chips, cookies, and cereal bars! Smart move.

Entrepreneurial Tip #1: Set the record straight! Do you have common misconceptions about your brand or in your industry? Make sure your audience understands the truth.

I also LOVE Quest Nutrition’s logo. It’s simple, strong, and bold. The perfect symbolism for their brand. One lesson I learned early in my branding journey is that it’s OK to keep your logo simple. Using a strong font and keeping text only in your logo can be the PERFECT route for your brand. Countless big brands utilize this concept and never stray.

Entrepreneurial Tip #2: If you’re struggling with your logo design and symbolism, go simple. You can always revisit down the road when you have the money/time to hire a designer. But you also may find you never want to add anything else and that you now have the perfect logo for your brand.

 

Brand Personality


Quest Nutrition actually uses a few strategies that fit into very different archetypes:

  • Creator: Quest has created its own Cheat Clean Cookbook. This cookbook breaks down meal recipes using…you guessed it…Quest products! Recently, they’ve gone a step further by introducing a video series. They show step by step how to cook/bake some of their most popular recipes!
  • Entertainer: A lot of Quest’s imagery and language point towards enjoying life! And eating delicious food as you do. They use imagery of people outside enjoying life with their GIANT products tied in to each scene. It’s fun and lighthearted!
  • Innocent: One area where Quest has strong Innocent ideals is its mission statement. They are very clear in their mission to make clean eating simple and delicious. Because it should be simple. It’s black and white. You shouldn’t have to compromise taste for healthy. They’ll never compromise on THAT value.

That being said, the strongest brand archetype Quest exemplifies is the Hero Personality. They are driven to creating products that “help customers perform at their upper limits.” Even as I found examples of other archetypes sprinkled in, Quest always drives back to its Hero roots. This is key to building a successful, but REAL brand. While they create an entire series on cooking Quest recipes, they also dedicate time to a series on transformational change. They motivate through real life examples of people accomplishing their goals without compromise. While they have bright, silly imagery on their website, Quest also stays true to a set Hero design with their color and font choices. I personally love their bright blue as the basis of all design.

Entrepreneurial Tip #3: You will end up with things that aren’t 100% in line with your archetype. If it’s working for your brand, then it’s the right move. Archetypes are your guidelines to making brand decisions. But remember – you are the brain behind the brand. Just make sure you are always being true to your core brand values.

One of my favorite examples of Quest’s Hero roots is scattered throughout their “Our Story” page. It’s evident in their language, drive, mission, and perseverance.

 

 

From the start, Quest valued setting the bar high and not accepting any compromises to their end goal. Their end goal was a delicious and healthy product. They believed deep in their core that with enough hard work, they would accomplish their goals. And, they were tested…time and time again! Customers LOVED their products, to a point where they couldn’t produce fast enough. Using industry tested machinery was a bust for them. But, true to their mission, instead of altering their quality, they built custom machinery to produce their bars.

Entrepreneurial Tip #4: If you’re struggling with content creation, use your archetypes as a guideline. All archetypes have common, time-tested themes and storylines. These themes demonstrate the archetypes’ unique strengths and values. Use them as your North Star.

 

Marketing/Social Media


The first thing I *have* to point out with Quest Nutrition’s marketing plan is that they are kicking butt on video. I love all the different directions they’ve gone to capitalize on video content. First, the step-by-step cooking tutorials and the videos of real-life transformations.  Then, I
wasted… rather, *researched* for a good 15 minutes watching Quest employees try out recipes from their Cheat Clean Cookbook. That series looks like it was a bit old (most videos published last year) so it may not have been giving the returns they wanted, but props to a fun, creative idea. And it’s ALWAYS a win to humanize your brand with real employees being themselves.

Entrepreneurial Tip #5: You’ve heard time and time again to humanize your brand. Let your audience get to know the brain behind the brand. But, that goes for more than just YOU. Be open and honest about the fact that you don’t do everything yourself. Let your employees share a little bit of themselves too. This gives your audience more to relate to.

Entrepreneurial Tip #6: Video is taking over. Get your brand on board with video content. There are *so* many ways to take advantage of this media – find what works for you.

Quest Nutrition is active on Facebook, YouTube, Instagram, and sorta Twitter. They are another fabulous example of keeping their social media cohesive without boring you to death. For example, their current marketing focuses on their protein cookies. BUT every single promotion doesn’t look the same. They utilize nutritional information on some graphics, and natural ingredients on others. And they bypass the standard banner all together by using a video banner on their Facebook page. Genius!

They’ve also done a great job of building up their following and utilizing brand advocates on social media platforms. On their website, Quest has a “Quest Squad” application. You can apply to be one of their product ambassadors. I’m not sure what’s ALL included in the title because I didn’t apply. 😉 But the lesson is still there! Treat your top advocates extra special! Show them how much you appreciate them! Quest gives their brand advocates exclusive access to extras and contests. In exchange, they have RAVING fans on social media. They’ve capitalized on this extra attention with the hashtag: #onaquest. This makes it SUPER easy to find motivated brand fans. These individuals cook with Quest products and lead healthy lifestyles are ALL over Instagram!

 

 

Entrepreneurial Tip #7: Create and *cultivate* brand advocates. It’s not always enough to pick a hashtag and expect your audience to make it viral. Exclusivity, contests, or personal call-outs can all help your brand advocate program take off. Be creative and have fun with it!

 

Ideal Clients


Quest Nutrition does a fabulous job of being inclusive to all – not just super fit athletes. Early on in their journey, Quest realized that it wasn’t only athletes enjoying Quest bars. They had teenagers, parents, and professionals interested in their products. It was about more than fueling your body with protein. They had accomplished their goal: A simple, healthy, delicious product and the word quickly spread!

Even to this day, Quest is achieving its goal of appealing to people that want to be healthier. This is especially true in their imagery. They aren’t JUST showing athletes accomplishing impossible acts. They’re fun, light hearted people that look healthy and enjoy life.

 


Entrepreneurial Tip #8:
Don’t limit yourself or your brand by identifying TOO specific of a niche of ideal clients. There may be a whole other subset of customers that would buy if you spoke to shared values instead of specific demographics.

 

Recommendations


Quest has done a great job creating a strong, straightforward brand. It consistently portrays their values, mission, and goals for the future. That being said, building your brand never ends. And there’s always room for improvement. So, here are a few suggestions for the Quest Nutrition brand.

 

Expand on the Quest Brand Timeline:

I love Quest Nutrition’s origin story. It’s textbook Hero. Hero entrepreneurs out there… observe this structure! It starts with an idea. A goal. Throughout the years, they explain all the obstacles they overcame in accomplishing that goal. They talk about the times they could have taken the easy route. They talk about the challenges they encountered as a direct result of NOT accepting any compromises. BUT, the story stops in 2014. It’s 2018 and Quest’s growth and expansion is extraordinary.  But we are in the dark to what’s happening or what challenges they’ve overcome in the last three years. I’d absolutely recommend they expand on their timeline with the same structure they’ve already perfected.

Entrepreneurial Tip #9: Your brand must evolve and adapt as you do. Throughout the years, you’ll grow, make mistakes, accomplish goals, and change direction.  And repeat. Use this evolution to fuel your content and your credibility.

 

Further Develop a More Inclusive Community:

Quest has done a fabulous job of creating and cultivating their Quest Squad. BUT, they have a whole community outside that niche that I’m sure wants to feel the love as well. They are a brand for anyone looking to improve their health and not sacrifice taste in the process. And their Hero Personality is motivated by improving the world. How fabulous would it be to have a space on their website or even a dedicated Facebook group to everyone that loves Quest. Those individuals that want to learn about the products or comment on the recipes in the Cheat Clean Cookbook. The individuals that love the cookies and cereal bars but have never used protein powder in their lives. Why do they even need it? And bonus – Quest already has a whole vetted community of experts! The Quest Squad can be active in the group by creating discussion or answering questions. #winwinwin

 

Strict Imagery Guidelines:

Quest goes a few different directions when creating images and graphics. This CAN be ok, but it can also be a slippery slope for your brand recognition. They use bright colored backgrounds when promoting specific products. Then they mix in wooden backgrounds/patterns when they’re focused on ingredients. When including people with the products, they keep the photos outside, and usually make their products 10x the normal size (which I love!) These paths are all great on their own, but aren’t cohesive with each other. It looks like their brand has evolved, but they haven’t taken the time to audit what “on-brand” now means for their business.

 


This is also very clear on their blog. They use some of the imagery mentioned above, but then they add in comics and selfies for some of their graphics. The result looks a bit disheveled. It looks like part of this comes from the fact that other people are writing the blogs on behalf of Quest. But that makes this even more important. You must ensure that content stays consistent with the look and feel of your brand. Even when brand ambassadors are publishing on your behalf.

 


Entrepreneurial Tip #10:
All design aspects on your website MUST be on brand. This is non-negotiable. If you have writers or brand ambassadors publishing on your behalf (which is a *genius* move), offer to provide the graphics that go along with the content. Or give some template options.

 

Quest Nutrition has a strong brand. They’re impressive *just* when you look at their strategy and tactics in building their brand reputation. But then…you look at the hard numbers, and truly understand. Quest Nutrition is an A+ example of a successful business that worked *hard* to get to the top and didn’t compromise their values and goals in the process. In three years, they grew by 57,000% and earned the #2 spot on the Inc. 500 list. (Source: Forbes) They started out with 4 employees and now have hundreds. They’re a textbook example of what a few people can do with a unique idea, dedication, and a great brand. ?

 

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How to Ensure Brand Consistency While You Scale https://www.kayeputnam.com/ensure-brand-consistency/ https://www.kayeputnam.com/ensure-brand-consistency/#respond Fri, 24 Nov 2017 14:09:23 +0000 http://kayeputnam.com/?p=2161 The post How to Ensure Brand Consistency While You Scale appeared first on Kaye Putnam | Psychology Driven Brand Strategist.

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In the beginning, when you’re running the show all alone, building your business is a lot like wearing a million different hats when you’ve never really considered yourself much of a hat person. You’re the boss, the content creator, the customer service provider, the designer, the accountant… You get the idea. It’s an awful lot to expect one person (ahem – you) to be responsible for.

Instead of focusing on what you’re great at (the reason you started your business to begin with), you’re stuck in an endless sea of answering emails, invoicing, working on client projects, and diligently avoiding spoilers for that new Netflix series that, at this rate, you’ll probably never get around to watching.

Your friends and family have told you on more than one occasion that you need to take a break. But you’re like, “What is this elusive ‘break’ you’re referring to? Those don’t exist in my house.”

Finally, you decide it’s time to reach out and grab a lifeline, so you hire your first team member (or your first few contractors) to help you out.

 

Phew, right?!

Not quite yet…

Like anything else in business, onboarding and delegating to new team members takes strategy and finesse. Otherwise, you’ll find yourself scrambling with thoughts like these…

  • HOLY CRAP, how does having extra help result in being busier than ever?!
  • So-and-so is so talented, but I’m just not utilizing him/her enough.
  • Delegating is hard! It’d be quicker if I just do it myself…
  • UGH. Why does it take so long to train someone? There’s no way I can hire more!
  • How do I help them better understand my brand so I can cut down on editing time?!

          Breathe.

What you need is a brand SourceBook. It’s your single source for upholding your brand standards, and is soooo much more than your visuals.

It’s the key to seamlessly hiring additional team members that actually *get* your brand. They understand your values, your personality, and what makes you and your brand unique.

It’s basically the best possible onboarding tool you could hope to have, addressing all areas of your brand.

Check it out…

 

Ok, back to the brand SourceBook!

 

Personality

Regardless of the role you’re hiring for, every single team member needs to understand your brand culture and overall identity. After all, they’re another face of your company, even if they’re in the background (or the backend of your website).

To make your life (and work) easier, you need people who sound and create like you WITHOUT you running behind them, editing everything after the fact. They need to know who you are and who you are NOT, and have a rock-solid idea of what it is that you want to gain from their work.

  • Do you want a hands-on experience?
  • Do you want your clients to find answers for themselves BEFORE reaching out to you?
  • Do you want to show up flawless to your audience, or do you believe in putting your imperfections on display to learn from them?

There are SO many different aspects of your brand identity that your employees need to understand. Your SourceBook will hold their hand through the getting-to-know-you stage so that you don’t have to.

Your SourceBook’s got you covered.

Personality

Idea Enemies

What You’re NOT

Your Unique Strengths

(Pin for later!)

Written Content

Not a copywriter yourself? Welp, then this is one of the most valuable areas to hire a pro. Think about it: copy affects nearly every aspect of your business – your website and branding, your emails, your social presence and ads. From a marketing standpoint, this is generally where the sale comes from, so it’s important to make a great pitch!

Finding the right copywriter for your business isn’t the easiest task in the world; I won’t lie. You need to find someone who really understands your brand and voice, and who can create killer content without requiring too many edits. But trust me, when you find the right writer(s), you’ll be able to consistently put out content that really resonates with your audience, and it’s SO worth it.

Again, the SourceBook’s got your back.

Tone of Voice

What to Avoid

Content Themes

Words to Use

 

Design

It may seem like a given, but there’s a lot more to design than meets the eye (ha!). Design gives life to the vibe of your brand, it complements your personality, and like the Big Lebowski’s rug, it just really ties the room together, man.

That being said, there are a whole lot of pretty objects out there that aren’t “on brand” for you. If you aren’t a professional designer, it can be easy to get sucked into what’s trending instead of sticking to your guns about what represents YOU and your brand.

A professional designer will help you keep consistency in your branding with decisions like:

  • Specific hex codes for your brand colors and where they should be used.
  • The style and composition of your images.
  • Coloring and saturation levels.
  • …and a bunch of other tiny details that all come together to give your brand that beautiful wow-factor.

Luckily, your SourceBook makes it easy for designers to understand your look, covering:

Colors, Fonts, and Patterns

Logo Variations

Image Dos and Don’ts

 

Client Relations

Wouldn’t it be nice to have less emails to respond to? Wait. Understatement of the year. Let me try that again…

Wouldn’t it be LIFE-CHANGINGLY GLORIOUS to have less emails to respond to? Ahhhh, it feels like I’m on vacation, just thinking about it.

Passing the client correspondence torch is a big deal and shouldn’t be taken lightly. Whoever is in charge of fielding emails and calls is representing your brand and, oftentimes, closing the sale. You need to have a lot of trust in this person, and they need to know what they’re talking about so they can handle ALL THE THINGS on time and on-brand.

Here are some things to consider when hiring for this oh-so-important role:

  • What brand standards do you have set?
  • Is there a certain period of time that they should be responding to calls/emails in?
  • What information do they need to gather from leads and clients?
  • When can clients set up a call with you personally?
  • Is there an online community in place where they should be accepting and answering questions?

Your SourceBook explains some of your biggest selling points and customer-care habits.

How You’re Different

Point of View

Tone of Voice

Essentially, the SourceBook exists to make everyone’s lives easier – yours and your employees’. With a single source, you eliminate uncertainty around your branding, simplify decision-making, and SIGNIFICANTLY cut down on time spent training and editing. Who knew it was so easy to get everyone on the same page?

 

The post How to Ensure Brand Consistency While You Scale appeared first on Kaye Putnam | Psychology Driven Brand Strategist.

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Unlocking Big Brand Genius: ADAY https://www.kayeputnam.com/aday/ https://www.kayeputnam.com/aday/#comments Thu, 16 Nov 2017 16:05:09 +0000 http://kayeputnam.com/?p=2121 Last year, when we developed the 12 Brandfluency courses, Kaye and I researched fitness brands to find one that represents each of the twelve archetypes. This was the perfect exercise to show how very different brands actually sell very similar products. Think about why the YMCA attracts a different clientele than CrossFit. Or why Lululemon […]

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Last year, when we developed the 12 Brandfluency courses, Kaye and I researched fitness brands to find one that represents each of the twelve archetypes. This was the perfect exercise to show how very different brands actually sell very similar products. Think about why the YMCA attracts a different clientele than CrossFit. Or why Lululemon and Under Armour both sell athletic apparel, but focus on very different target audiences. There aren’t a lot of hunters going out in the woods sporting Lululemon apparel. This is what intrigues me the *most* about branding. I *nerd out* over understanding why two brands that sell the exact same product can be so different with their messaging, target audience, and values. The best part…they’re different without sacrificing quality or price. They use brand archetypes.

During our fitness brand research, we found the women’s *technical* clothing brand ADAY.  Smart clothing for everyday life. Since then, we’ve been watching this brand. We love how they’re mixing the Sage and Innocent brand archetypes to create this inspiring, yet “back-to-basics” clothing line.

Which is why I’m focusing this month’s Unlocking Big Brand Genius brand analysis on ADAY.

 

 

First Impressions

The first thing you realize when you visit ADAY’s website is how they value the talented and unique lives that women are living in today’s society. Further, you realize ADAY is readying these women for the future of our society. Technology is more important than ever, yet simplicity is highly valued by today’s population of young adults. We value experiences over possessions. But how can a product-based company place a higher value on experiences? Shouldn’t they be convincing us why we NEED their clothing above all else? And lots of it? Not for ADAY. They aren’t just about selling a product, they are creating something bigger. They’re about simplifying life and getting back to basics. You don’t need closets full of clothing rotated out every season. You need the basics you can wear for 5 hours on a plane because they’re comfortable. Then you wear the same outfit to a business meeting because it’s not wrinkly or sweaty. You need “the best shirt ever” that works no matter what your day brings.

Entrepreneurial Tip #1: Branding is about building something bigger than your product or service.

 

Brand Personality:

Remember that we found the brand ADAY while doing archetype research? We were looking for a fitness company that applied Sage themes and stories to their branding. We found ADAY.

I must admit, we missed the mark when we looked at lumping ADAY into *just* a fitness apparel company. But I’m glad we did, because it allowed us to start tracking this phenomenal Sage brand. It also allowed us to see deeper than Sage. ADAY also has Innocent Archetype themes and wording seamlessly weaved into their branding.

First, let’s discuss how ADAY applies the Sage Archetype to their branding. Right on their homepage, ADAY calls out…

“Tech made our lives easier. It’s time our wardrobes got an upgrade too.”

Think about this for a minute. Genius. How often do new models of computers or phones come out? Yet, we’re still buying the same fabrics that show armpit sweat or need to be ironed after sitting on a plane for 2 hours. Or, worse… we’re buying “dry clean only” clothing and throwing them in the wash. This is why ADAY was born. To bring tech to clothing. To create a “wardrobe of the future.” This futuristic and technology savvy point of view demonstrates a very Sage way of thinking. This brand values research and reinvention to create something better for their audience.

Entrepreneurial Tip #2: Find a way to make the ordinary different, and you’ve found a way to brand your product or service.

The co-founders of ADAY (Meg He and Nina Faulhaber) recently did an interview on the Millennials Don’t Suck podcast. One of the questions the interviewer asked was if their “smart” clothing measured your heart rate. Their response could not have been more Sage. They immediately answered… not yet, but maybe in the future. One of my favorite Sage point of views is that there is always more to learn. One of ADAY’s top values is invention. They’ll never stop researching what will make their clothing better for their consumers.  

Another theme you find in ADAY’s branding is simplicity and getting back to the basics. This demonstrates their Innocent personality. Nina and Meg have explained that in sci-fi movies of the future, everyone wears the same functional clothing. Star Wars, Star Trek, etc. I LOVE this comparison. Partially because I’m currently nerding out over the newest Netflix release of Star Trek: Discovery. And yes, they wear the same simple, functional clothing for fighting and socializing. This explains the very core of ADAY. They don’t have 50 different styles of shirts or 20 different leggings with bright floral patterns. They don’t need that. They are creating the staples. The basic clothing you need in your closet that’s practical for all occasions. Comfortable, yet stylish. Trendy, yet functional. High quality, yet machine washable. (That one still shocks me.)

Entrepreneurial Tip #3: When you define your most important values and beliefs, you also start to define your ideal client.

ADAY’s Innocent Personality also shines through on their “Our Story” page. They paint a picture of the lifestyle they live and how similar they are to their target audience. This is smart for two reasons. It helps their audience humanize their brand. Yet, it also ties in why their clothing line is the best fit for that lifestyle. They sell clothing that can help you simplify your life. Clothing that helps you spend less money on “things” so you can spend more on experience. Yes I’m still talking about clothes! This is the brilliance in this brand. ADAY does an exceptional job of creating something more than their product. It’s a movement. It’s a way of life. And it’s one their ideal clients value.

Entrepreneurial Tip #4: Develop your brand around a lifestyle.

One of the most important branding lessons you can ever learn is to tell stories. Incorporating stories into your brand will bring your business further than any sales tactic. This is one of the core values Kaye and I stress with our clients. This is why we started paying such close attention to ADAY. They understand the importance of stories and this helps their brand thrive. They share why they became a brand, why they wanted “technical” clothing, why they visit their factories, how they source materials, and more. They write and TALK about it – on their website, in interviews, and through guest speaking opportunities. They even share stories of their influencers. They have models that wear their clothing who are also entrepreneurs and world travelers. They’ve given life to their brand.

Entrepreneurial Tip #5: Bring your brand to life through stories. It doesn’t matter if you’re a solopreneur or rebranding a company of 100 employees. Stories are the key to relating with your audience and humanizing your brand.

 

Marketing/Social Media:

Like many other tech-savvy brands appealing to today’s modern consumer, ADAY has a strong social media presence. If you’ve been following the *Unlocking Big Brand Genius* series for long, you’ll notice a common theme. Brands that “get it” are utilizing social media. ADAY has a heavy presence on Instagram, Facebook, & Twitter. They are posting minimalistic imagery which is on-brand with their Sage and Innocent Brand Personalities. They are partnering with influencers that hold similar values and live similar lifestyles. They consistently post on each of their three social media platforms. Plus, they’re utilizing strengths of each of the different platforms. (Ex: Gorgeous imagery with minimal text on Instagram and retweeting any time they’re mentioned on Twitter)

Yes, that was the quickest summary I’ve ever written on social media presence, but for good reason. ADAY is acing social media. But, I wanted to call out a different area of marketing that ADAY is utilizing that sets them apart. This is a tactic that all budding entrepreneurs should take note of.

Speaking opportunities! More than ever, consumers want to know the faces behind their favorite brands. ADAY understands this and tells stories to help their customers humanize their brand. Further, they get out in the public and talk. Try googling ADAY. You’ll find countless interviews. ADAY’s co-founders talk about entrepreneurship, their brand, values, fashion trends, and personal failures. You also find their employees interviewing within their areas of expertise.

Now, visit ADAY’s Twitter account. They’re constantly retweeting live speaking events where Nina or Meg are present. Plus, they share recent podcasts where Nina or Meg guest interview. Try Facebook. You can see photos of live events where Meg and Nina are joining in and meeting other entrepreneurs.

Entrepreneurial Tip #6: Get visible. Often. Take advantage of every relevant opportunity that comes your way. Live events, written content, social media posts, podcasts, guest interviews, expert requests… be loud with your brand and your expertise!

 

Ideal Clients:

ADAY describes their target audience as the “conscious customer.”  They don’t target towards impulse shoppers. They target customers that understand we need to change how we live our lives. We need to lessen our impact on the earth to improve our future. They draw in conscious women who understand that everything we do today impacts future generations. Their target audience VALUES that ADAY’s clothing is “machine wash cold” because this “saves over 2,000 pounds of CO2 per year vs. hot wash.” Their customers buy because ADAY is transparent about where their materials come from. They holds their factories accountable to high ethical and environmental expectations.

Entrepreneurial Tip #7: Identify what’s important in today’s society that you are also passionate about and apply that to your branding.

So would you spend a bit more on a piece of clothing that is sustainably manufactured? Or that’s cold wash only instead of dry clean? Or that you can wear no matter what the season? Would you own less clothing if you had the essential pieces of *smart* clothing that you can wear no matter where the day takes you? If yes, then you are one of ADAY’s target customers.

 

Recommendations:

ADAY understands something very valuable. Investing in your brand is the key to success.  They understand the value in creating more than just products. They value the art of storytelling for their brand.

That being said, there’s always room to bring things to the next level. With that in mind, I have a few recommendations I’d make to the genius minds at ADAY.

 

Further Utilize Email List:

When I first visited ADAY’s website, they offered “8 Tips that help you put fitness into flying” for anyone that travels a lot. This is the original opt-in I used to sign up for their email list. I received this e-mail right away, but that was almost two weeks ago and I hadn’t heard anything since. So, I tried a couple different opt-ins throughout their website with different email addresses.  Now I’ve received a welcome email and a separate welcome from Nina & Meg. The first recommendation I’d make is to focus on developing all opt-in leads equally. Welcome sequences are one of the key factors for developing and nurturing audience relationships. ADAY has mastered it’s ability to tell stories. So why not tell those stories to new leads? Right from the start, ADAY could share why their clothes are different. They could give more detail to Meg and Nina “behind the brand”. Additionally, they could talk about influencers that love the products as much as ADAY does.

Entrepreneurial Tip #8: Use your e-mail list to create raving fans that understand your expertise.

 

Further develop influencer campaigns:

ADAY has a fabulous network of entrepreneurs and influencers that wear their clothing. This is demonstrated through Instagram and Twitter. Influencers may use the hashtag #thisisaday or #adreamaday to share Instagram posts wearing ADAY’s clothing. They also feature models/entrepreneurs, but don’t fully develop those stories. It would be a fabulous addition to their website to have an area where they talk about these individuals in more detail. They could do interviews or publish articles. They could “tell their story” about the modern lives these influencers are living and why they value the clothing ADAY creates. It would be especially interesting to do an interview series on real-life entrepreneurs. Entrepreneurs who value simplicity or living an unconventional life. Many modern day entrepreneurs would fit perfectly with ADAY’s values. It could be a fabulous way to deepen the importance of those beliefs.

Entrepreneurial Tip #9: There’s a power in other people telling stories on your behalf that reiterate your strongest values. It’s also a strong way to add credibility to your brand.

 

More details on their technical clothing:

I *love* the idea of “technical clothing for the future”. I was so interested that I especially scoured the website for *why* their clothing is different. ADAY mentioned that they find and create “technologically advanced fabrics” chosen for specific qualities such as “thermo regulation” or “wrinkle release”. They also explain that their textiles are breathable, pilling resistant and quick drying. They could take this further and provide details of the fabrics or the process behind these qualities. I know this would be a complex balancing act. They can’t get too complex or spill competitive secrets. But the theme fits perfectly with BOTH of their brand archetypes. The Sage side of their brand wants to educate their consumers to why they are the smart, sustainable choice. Their Innocent personality wants to be transparent about processes surrounding manufacturing and sourcing. This creates the perfect opportunity to give more facts behind the product.

Entrepreneurial Tip #10: Use your archetype to further develop your stories and content.

 

ADAY was founded in 2015. At first glance, it’s amazing how far the company has come in two short years. Yet, when you analyze their branding… you understand why success is their only option. They understand the value of building a brand that connects with their customers on an emotional level. They realize the value in stories. Their passion about their product shines through in everything they do. I have no doubt that we’ll be seeing amazing developments from this brand in the upcoming years. Plus, I can’t wait to see how much “smarter” their clothing will become!

 

(Pin for later!)

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Unlocking Big Brand Genius: The Middle Finger Project https://www.kayeputnam.com/the-middle-finger-project/ https://www.kayeputnam.com/the-middle-finger-project/#respond Thu, 28 Sep 2017 13:08:16 +0000 http://kayeputnam.com/?p=1976 What to expect from today’s article: Huge shot of confidence from learning about this bada$$ brand Quotes & images that include some *colorful* language 😉 Little bit of fan-girl complementing (the more I read about this brand, the further I fall down the rabbit hole of loving Ash Ambirge) Tons of *fabulous* lessons and insights […]

The post Unlocking Big Brand Genius: The Middle Finger Project appeared first on Kaye Putnam | Psychology Driven Brand Strategist.

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What to expect from today’s article:

  1. Huge shot of confidence from learning about this bada$$ brand
  2. Quotes & images that include some *colorful* language 😉
  3. Little bit of fan-girl complementing (the more I read about this brand, the further I fall down the rabbit hole of loving Ash Ambirge)
  4. Tons of *fabulous* lessons and insights from The Middle Finger Project that you can DIRECTLY apply to your own brand.
  5. A fun break from your work day

Enjoy!

 

 

Today I’ll be dissecting the brand, The Middle Finger Project, for your entertainment and delight. And believe me when I say, if you haven’t heard of this brand before, you will be inspired to go out and do something bada$$ for your brand…or yourself. Because you deserve it 😉 Ash says so, and so do I.

If you haven’t heard of Ash Ambirge, she’s the founder and CEO of The Middle Finger Project. To understand WHO she is, all you have to do is browse around her website for about 5 minutes. She is amazingly open, transparent and bold. You’ll quickly discover that she doesn’t hold anything back in her brand. You learn about her past, her goals, her opinions, and her challenges in growing her brand. You will find a deep passion for ensuring other women have the same level of confidence and courage to live their lives out loud and be unapologetically strong in approaching their goals.

Entrepreneurial Tip #1: Don’t be defined by just one story. We are who we are because of a myriad of experiences and opinions. Each and every story can have a place in your brand.

Ok enough introduction – it’s time to get into the real meat and potatoes of today’s edition of “Unlocking Big Brand Genius”.

(Pin for later!)

First Impressions

Within 2 seconds of browsing The Middle Finger Project’s website, I know that I want Ash on my side….both in a bar and in business.

She doesn’t waste ANY time showing that she’s a bada$$ chick with a purpose…and lots of opinions. This was the first thing I admired about her brand. She’s upfront and ensures you know her opinions about entrepreneurship and that you’re going to hear about them in an innovative, brash, and colorful manner. Everything she does is framed around her tagline that you NEED to be “Unf*ckwithable” to be successful. You are in charge of your life, so create it how you want to live it.

Entrepreneurial Tip #2: Never hide your values and opinions. Be upfront about who you are and be proud of it. You will attract a better audience as a result.

Adding to Ash’s complete transparency and gift for bearing all, she has a beautifully designed intro to her past.  

After spending *so* much time on The Middle Finger Project’s website, I can only describe the writing above as “Ash’s signature style”. She covers serious topics and shares the challenges she overcame to get where she is today. Yet she does it with sass, humor, and honesty. You can’t help but have immense respect for who Ash is. And you have complete faith that if you work with Ash, she’ll take that same determined and strong-willed personality and apply it to your goals.

Next, Ash does a fabulous job on her website of establishing credibility, in a myriad of ways. She has the basics and posts where she’s been featured, although, keeping true to her sass, she calls this section “Bragging Rights”. But she goes *so* much further than just posting articles and logos of reputable companies. Take notice (which we want to copy ASAP) of the constant little popup (provided by Proof) in the left corner of the website. It easily catches your eye and tells you every time someone new subscribes to The Middle Finger Project. It instantly builds credibility in her vast network. Plus throughout the the website, Ash posts testimonials and emails from her audience. That’s what’s key here – she doesn’t just post testimonials of past clients that have purchased her product. She goes a step further by including day to day emails from her audience. These emails gush over Ash’s content and even go as far as saying that her e-mails are the only ones they consistently open and read. Talk about a HUGE compliment to the content of these emails.

Entrepreneurial Tip #3: Make credibility a priority. Get testimonials, create case studies, and brag about where you’ve been featured or where you’ve published your work. All of these add up to people trusting you’re a legit company that won’t take their money and run.

Here’s my final point for first impressions….there are just *so* many amazing tips from the homepage alone!

Simple.

       Powerful.

               Design.

The Middle Finger Project’s website is fabulously designed. It fits perfectly with her archetype (which we’ll get to next) while staying simple and to the point. Ash doesn’t need a bunch of accents, flowers, or complex patterns to get her point across. She uses her set color palette with solid backgrounds and an easy to follow layout. The simple design matches her personality perfectly – strong and bold.

Entrepreneurial Tip #4: Simple can be better! Especially when it comes to design.

 

Brand Personality

The Middle Finger Project boldly embraces its Maverick Brand Personality. There are some obviously signs that point towards Maverick…the dark colors, the swearing, the F-you attitude towards the norm. But, you can also find signs of Ash’s Maverick roots in less obvious places – which is a sign that she truly understands and embraces the strongest personality traits that work for her brand.

For example, all of The Middle Finger Project’s content is designed to empower and liberate its audience. It’s not just opinions or ideas about how to run your business…Ash writes to change your way of thinking about your business.

Take the email above, just a simple change in your frame of mind creates a valuable shift in how you approach your business. Ash *stimulates* you to be bold. You are the expert and your client needs you.

One really interesting content theme that you find time and time again with Maverick personalities is their ability to rant…. about what’s wrong in society, what’s not working, or what needs to change. But rants can get tiresome…a common pitfall of many Mavericks is the tendency to focus on the negative or appear superior in their righteousness. The Middle Finger Project is NOT an example of this. Ash’s e-mails every week are FULL of rants about entrepreneurship and business, but they aren’t smug or obnoxious. They’re empowering. They leave you feeling rebellious yourself. Suddenly, what’s wrong in business is so obvious and *so* easy to change. You’re on board with her purpose. This is a talent that sets Ash apart from most other Maverick’s in the marketplace. It’s impressive, to say the least.

Entrepreneurial Tip #5: Identify possible pitfalls you could encounter with your brand and find opportunities to create strengths instead.

 

Marketing/Social Media

Once again – social media rules the roost for this online brand’s marketing efforts. Ash does content and she does it well. And she does it often. She is a writer after all. And she kicked off her life of entrepreneurship with her blog. So it’s natural that she has a ton of killer content at her disposal for her social media efforts. BUT, don’t think this means it’s easy and she doesn’t have to dedicate time to it. In one of her posts, Ash states that she spends 3 hours *every* morning dedicated to writing.

Entrepreneurial Tip #6: Block off time on your calendar dedicated to creating content. You’ll always need it, but I’m willing to bet most of us won’t randomly decide to ignore emails and client work for an hour to write new content. Hold yourself accountable.

The Middle Finger Project is active on Twitter, Facebook, and Instagram. The content published on each of these social media platforms is consistent, relevant, and always on brand. Ash also understands how to be successful on the various platforms. For example, she posts the most on Twitter but varies these tweets from funny observations to promotions to glimpses into her day to day life…like having peas for dinner. #lifeofanentrepreneur

It was also very interesting to see her evolution on Instagram over the past year.

Here are some of Ash’s Instagram posts from September of last year:

The posts are fun and interesting. Plus they show Ash’s love of wine, which I respect 😉

But now, look at Ash’s posts from the last month:

See the difference? All the posts were professionally done, and keep to a consistent feel, but the posts from the last month have evolved. Ash is utilizing Instagram to further promote her blogs and she’s flipping between promoting a blog and posting “on brand” photos. The result is clean and draws your attention to reading the content between browsing fun images. It’s completely different from other strategies I’ve seen on Instagram and I love it. This is a great lesson to apply to your own brand! There’s never a bad time to try out a new strategy for your brand. Just take action! If it doesn’t work, you can always switch things up again. You need to constantly evolve to stay relevant in this crazy game of entrepreneurship.

Entrepreneurial Tip #7: It’s never too late to switch things up! Try out different strategies or techniques to find your sweet spot.

 

Ideal Clients

The Middle Finger Project paints a vivid picture of the type of audience they want to attract and assist.

While a lot of her audience probably isn’t as brash as the description above, her audience members probably fall into one of these three buckets:

  1. The ones that truly do give the finger to convention, stand out as different, bold, or extreme, and don’t care what others think.
  2. The ones that have that side of themselves hidden under a few other layers but want to let it loose.
  3. The ones that respect and admire Ash’s bold and courageous personality and want permission to live more boldly themselves.

Each person that falls into one of these buckets is an ideal client for Ash. She truly wants to inspire and empower each and every individual that wants to take charge and create her own path in life. And these types of people show up in ALL avenues of life….

          …the stay at home mom who wants to do something for herself.

          …the individual working a corporate job who’s dipping her toes in entrepreneurship.

          …the overachiever working 80+ hour weeks who needs a change.

What’s consistent is the desire to be in charge of your own fate. To be brave and to take life head on.

Entrepreneurial Tip #8: Identify your ideal client by painting a picture…who are they right now, what are their pains in life, what do they need help with, what does their utopia look like, what do they need from you. Answer these questions and your ideal client profile takes place. Figure out the mindset that UNITES your ideal clients, instead of focusing on the demographics that may seem wildly segmented.

 

Recommendations

Once again, it’s time for me to pass on my *humble* recommendations and (hopefully) thought provoking suggestions to this rockstar brand.

My first idea was a stroke of genius (if I may so myself). The Middle Finger Project empowers individuals to become the most “unf*ckwithable” version of themselves, so why not give examples of past clients doing just that?

It would be so interesting to see other bada$$ individuals that are living Ash’s principles out loud and the lives they are living as a result. What businesses are being created? What personality traits are these people letting loose on the world? Ash is absolutely an inspiration to anyone that follows her, *but* it can also be a bit intimidating to believe you can follow in her footsteps. As empowered as you are by her story, you also start to wonder how to even BEGIN to follow such a brave and extreme path. Which is why it’d be fun to see how others are approaching their lives in a the same courageous manner. Remember the buckets I talked about earlier? Some of Ash’s audience may already be outspoken rockstars but others are in awe of this new possibility of being in charge of their life. The extra stories could help give them the nudge of encouragement they need to take action.

Entrepreneurial Tip #9: Use a variety of methods to help all “buckets” of your audience to relate and commit to your brand.

Plus, The Middle Finger Project could branch out from this idea and also take inspirations from powerful, provocative women in history. It’d be a very interesting twist to take historic actions or accomplishments made in the past and apply them to modern day business practices or recommendations. Ash could find bold or “Maverick” inspired quotes and tie them into a blog’s theme or purpose. For example, she could take Laurel Thatcher Ulrich’s quote, “Well behaved women seldom make history” and tie it into how to stand out in business…oh the possibilities are endless!

Another possibility for something different for The Middle Finger Project (and I fully recognize that this may be a selfish recommendation) is for Ash to do more public speaking…or even videos online. With how quick witted and inspiring her writing is, I would be one of the first in line to listen to her speak in public. I can only imagine how many bold, empowered individuals would be born after an hour listening to Ash speak about life, creating your own freedom, and drinking vodka (kidding 😉 ) While I know writing is her staple, it’d be an interesting twist to see her live on Facebook or listen to her on a podcast. There’s a different level of connection an audience gets by seeing someone in a video or hearing their voice as opposed to reading.  

Entrepreneurial Tip #10: Try out different mediums of delivering your message. Even if it’s outside your “norm”. Pushing boundaries usually creates fabulous results.

Ash Ambirge is a rebel with a cause. She built her brand, The Middle Finger Project, with $26 in her pocket and a passion to create her own destiny. She doesn’t use the same cookie cutter approach that works for most entrepreneurs in the market. She doesn’t follow a standard number of words in her blog posts. She doesn’t follow a “how to” structure on her headlines that follow a standard length. She doesn’t use flowers and gold accessories in her stock photos. She doesn’t hide from the rough points in her life. She doesn’t smile pretty for all of her branded photoshoots. She doesn’t follow the rules. This works for her because it’s genuine. She follows her values. She’s real. She speaks her mind and shares her opinions. Most importantly, she passes that power and passion on to her audience. Her passion is to help others create the same freedom she has discovered in life. To empower others to take the bull by the horns and be courageous enough to build the lives they want to live.

 

Cheers to Audacious Dreams

The post Unlocking Big Brand Genius: The Middle Finger Project appeared first on Kaye Putnam | Psychology Driven Brand Strategist.

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Unlocking Big Brand Genius: Brit + Co https://www.kayeputnam.com/brit-co/ https://www.kayeputnam.com/brit-co/#respond Thu, 10 Aug 2017 13:20:52 +0000 http://kayeputnam.com/?p=1856 Founded in 2011, what online brand has built a community of more than 125M women? Hint: They are a media company first and a commerce company second. Hint: They *rock* their social media platforms with news, fashion advice, DIY videos, and fun quotes, memes & pictures. Hint: Here’s something they’ve recently published.   Any guesses? […]

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Founded in 2011, what online brand has built a community of more than 125M women?

Hint: They are a media company first and a commerce company second.

Hint: They *rock* their social media platforms with news, fashion advice, DIY videos, and fun quotes, memes & pictures.

Hint: Here’s something they’ve recently published.

 

Any guesses?

If you guessed Brit + Co, you are correct!  #airfive 

Brit Morin founded Brit + Co 6 years ago. Let that sink in… When discussing big brands, we tend to focus on companies that have been around 20….50….even 100 years.  Yet, I’m willing to bet that most of my female audience recognizes the brand Brit + Co. You may be thinking…how do I get success like that?!  Well, once again, there are some *amazing* tactics and lessons this big brand has utilized that you can apply to your brand. And to my male readership out there, every lesson I pull from Brit + Co can be applied to *all* entrepreneurs looking to optimize their brands.

Entrepreneurial Tip #1: Shift your mindset! Being recognizable isn’t reserved for brands that have been around 100+ years. Have big dreams.

So without further ado….

It’s time for this month’s edition of Unlocking Big Brand Genius.

First Glance

First impression from visiting Brit + Co’s website is…..

Hold on…I have 5 more articles I haven’t finished reading yet… ????

Only half kidding. While writing this blog, I was easily side tracked by articles like…

The Ultimate London Travel Guide for Every Personality Type: Counting down the days ‘til my next trip!

Or…

12 Late-Summer Fruit Desserts to Sweeten the End of the Season: Because….sugar 😉

Which is *exactly* what a media site wants, and what Brit + Co does so well. The homepage is designed to catch your attention with its most popular articles. Then it’s designed to hold your attention and keep you on the site as long as possible.

Immediately finishing one article, you have countless options for the next. Take the above for example. You have a link to visit (assuming) one of Brit + Co’s partners: Visit Britain. You are asked to interact with Brit + Co through Twitter. You see a call to action of subscribing to their email list with an eye catching picture to ensure you don’t miss it! And, in the top right corner, you have the option to proceed to the next article. But, never fear, if you don’t click, the next article magically loads anyways at the end of the page. They also recommend more articles that may interest you based on what you’ve looked at.

Overwhelming? Well, you need this overwhelm on your website as well!

Entrepreneurial Tip #2: Create a website that your audience *wants* to spend time on. Have relevant content. Give clear call to action options. Make it easy to stay engaged when your readers reach the end of a page on your site.

Now, onto website design…it’s absolutely gorgeous. Their color choices are bright and fun and very inviting for anyone new to the site. The fonts are complementary, but not overbearing. One thing that’s very popular right now is three fonts. One of those fonts being an accent or script font. While Brit + Co has an italic font they sometimes use in headlines, their few font choices are subdued. This works *so* well for them. Especially in combination with their bright and powerful color choices.

Entrepreneurial Tip #3: Never make design decisions based on what’s popular or trending now.  Trends come and go, but design decisions that emulate your personality are timeless.

 

Brand Personality:

Brit + Co’s primary archetype is most likely obvious to anyone familiar with the brand. They are a Creator Brand Archetype. They use mixed patterns and shapes and have DIY videos. They share inspirational stories of designers, artists, dancers, and fashion icons. But what’s even more interesting is how many little details incorporated into their site fit in with Creator traits. These details have nothing to do with the DIY articles or bright colors. Instead, they have everything to do with words, values, and content.

Entrepreneurial Tip #4: Don’t underestimate the power of details. Think about your icons, words, stories, names, etc. and make sure they’re all on brand. All the little details are what push your unified message to pro status.

Take a look at Brit + Co’s founder: Brit Morin. She introduces herself on the “About” page with a beautifully written low to high origin story. It’s a wonderful mix of Creator Archetype stories. First, going off direction to do your own thing. Second, combining what we’ve been given to create something greater. Brit had a life that many people dream of. She previously worked at *both* Apple and Google and was thriving in the corporate world. But while her corporate life was a success…she explains that she was spending too much time in front of a screen shopping online and getting on demand takeout. So while a lot of professionals would be drooling over this life, she went against the norm to do something that would make her happy. This is when she realized that her childhood memories of creating were still a passion she wanted to keep alive. She combined her love of DIY and creating with her obvious knack for business and went to work building Brit + Co.

Entrepreneurial Tip #5: There’s power in stories. It doesn’t matter how large your business gets or how many people work for you. Keep your brand personal with stories to ensure emotional, real connections with your audience.

Now, take a look at their mission and values. Once again, beautifully written to show the true brand personality of Brit + Co.

“Brit + Co ignites the creative spark in women.”

The words they choose…

Curiosity. Authenticity. Spark. Ignite.

This is language that Creators everywhere should be incorporating into their content. It emulates passion. Passion for your craft and for helping others find that same intensity in their own lives.

Brit + Co’s secondary archetype emulates most through their media company roots. Their second archetype is the Entertainer Brand Personality. They want their audience to “enjoy the moment” and find the fun in life. Working a corporate 9-5 job? Then look good doing it with their style tips. Or are you hosting a party with friends? Then spice it up with a theme and DIY decorations. They use Entertainer content types like funny memes, videos, and celebrity news. They help their audience forget about the crazy world or stressful job for a minute and indulge in some fun. What’s interesting is that Brit + Co also differentiates themselves with their content. They share empowering articles about strong women and how they are challenging sexist norms and biased policies. They cater their news articles to what matters to their audience. So while it may not fit into the shiny Entertainer Archetype package, it’s true to who they are at their core.

Entrepreneurial Tip #6: Your brand personality is your own unique mix. Use archetypes as your guiding principles, but above all, be true to your values and your ideal audience will take shape.

(Pin for later!)

 

Marketing/Social Media

Brit + Co is another prime example of marketing through consistent activity on social media. (Did you see my Unlocking Big Brand Genius on LaCroix Sparkling Water?) Brit + Co has an active presence on Facebook, Twitter, Pinterest, Instagram, YouTube, and Google+. I’m not sure which I admire more…the number of sites they’re active on or the volume of content published on each platform. But, remember, as a solo entrepreneur, or even a small team, don’t pressure yourself to do it all. Pick the platforms that best accentuate your personality and message. Dedicate your time and energy – and or that of your team – to making those social media platforms shine!

Entrepreneurial Tip #7: Be active on the amount of social media platforms you can handle.  If you have a large team dedicated to content and promotion, you can handle being active on more sites. Just don’t feel pressured to do it all if you can’t dedicate the appropriate amount of time to each platform.

Back to Brit + Co and *their* social media platforms. There is a very specific and crucial tactic I found that entrepreneurs should take note of.

They’ve done a great job of staying “on brand” with their social media platforms while also creating variance between sites. If you follow multiple platforms, you aren’t bombarded with the same post 5 different times. These subtle differences create a cohesive and unique experience. While they may be highlighting a new series on one social media platform, they still have a funny meme highlighted somewhere else. Here’s picture evidence of what I’m explaining:

Here, Brit + Co is highlighting their 5 part series on powerful and creative immigrant women on Twitter. Yet, they keep their Instagram platform light and on brand with bright colors and fun imagery. They know that specific content does better on different social media platforms. They utilize this to curate their best resources on the right platforms.

Entrepreneurial Tip #8: Keep your content “on brand”, but also keep it varied. You want your audience to recognize your brand, but also stay engaged with what you publish. While you want to keep the same fonts, colors and image style, you don’t want to use the exact same design every time.

Next, we can’t talk about social media platforms without talking about consistency. Since Brit + Co is a media company, we can expect a *ton* of content on a consistent basis. You may be thinking…must be nice…all those writers on hand to write up newsworthy and valuable articles. But, it doesn’t stop there. Having content doesn’t automatically mean you have readership and a loyal website following. Brit + Co consistently pushes these articles onto their social media platforms. This demonstrates the high value Brit + Co places on social media as a marketing tool. Part of it stems from their ideal clients, but they also understand one key fact. Social media isn’t going anywhere. It will continue to evolve and you need to as well to hold your place in the market.

Entrepreneurial Tip #9: Publishing content to your website isn’t enough. Your social media platforms need to drive traffic to your content. Then, your audience must be able to share that content with their peer groups.

 

Ideal Clients:

Brit + Co has a genius approach to their ideal client base.  It’s the first thing they mention on their “About” page. Because, it’s really not about them, it’s about you! They brilliantly label their ideal clients “Brit girls”. And the description is perfect. After you read it, you (if you’re female – sorry guys) immediately know this is your group of people.

Career driven? Yes.

          Loyal? Of course!

                    Stylish? Obviously.

                              Entertaining? I like to think so 😉

They cover all avenues of today’s modern woman – whether we’re outgoing or shy, crazy or creative, shopaholics or DIYers. We all have a creative side that Brit + Co will inspire to come forth!

Entrepreneurial Tip #10: Paint a complementary picture of your ideal client. You’ll create immediate desire as your audience realizes you are describing who they are or who they want to be.

Recommendations:

My completely unbiased, professional opinion…is that Brit + Co is acing their branding. Admittedly, for the sake of this analysis, I spent a lot of time scouring Brit + Co’s website, content, and social media platforms looking for mistakes. I did find there was a link to register for a conference that was over. And I mmmayybeee saw one or two social media posts that had a color scheme I *could* argue doesn’t fit into their brand. But, let’s be honest…what insignificant details to point out in relation to the thousands of posts they publish that are 110% on brand. I’ve concluded that Brit + Co gets an A+++ on branding. They have built an admirable brand personality and are running with content and tactics that fully embrace the values and emotions of that personality.

So, as a fun twist on my brand analysis, I’m flipping the script on recommendations. Because, while Brit + Co has perfected their content, design, and branding, there are still various tactics that I would *not* recommend for you. If you want to stay sane…and breathe fresh air…and see the light of day. 😉 While we may have a team of *amazing* individuals that help our brand…we probably do not have 100’s of employees researching, writing, and designing on our behalf. #futuregoals

Don’t try to be a fit for everyone.

Brit + Co has an *amazing* following. They attract creative women, and they prove that all women are creative. This works *so* well for them. They empower women dominating the corporate world, and they give advice to mom’s to be. They indulge our ever present sweet tooth and give us an escape from the mundane with celebrity news. They truly have something for everyone on their website. They dominate this strategy, but I would not recommend it for 98% of other brands. Have a niche. Have a specific subset of a demographic that you target. If you try to attract everyone, you usually end up not attracting anyone. Once you dominate your niche, then, and only then, try out a product or service that targets a new group.

Don’t do #allthethings

Part of the reason I got so distracted EVERY time I went to Brit + Co’s website is because they cover *everything*. Really. They write about every topic I could ever have the slightest interest in.

In addition to the categories above, you can also read about Travel, Money, Lifestyle, Celebrity Style, Diversity, and *so* much more. Once again, this works for them! They’re a media site first. They need to cover everything so they take that responsibility on like pros they are. Buutttttt, it would be too much for most other brands to handle. First of all, because of resources. Also, because you most likely aren’t passionate about #allthethings. Your unique blend of archetypes narrows down what you are passionate about. So focus on covering those topics with all your focus and you’ll shine.

 

Brit Morin and her team have built quite the empire for creative women. It’s inspiring, especially as an entrepreneur, to see what’s possible with big dreams, motivation, and a killer brand. Brit and her first employee (now Chief Creative Officer), Anjelika Temple started recording DIY videos out of their houses. This is the quintessential success story of online entrepreneurship. Brit created a business around what she was passionate about and a creative media company was born. She identified her ideal clients were women like herself and the “Brit girl” took shape. She believed every woman has a creative side, and now Brit + Co attracts women from all walks of life

 

Cheers to Audacious Dreams

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Unlocking Big Brand Genius: LaCroix Sparkling Water https://www.kayeputnam.com/lacroix-sparkling-water/ https://www.kayeputnam.com/lacroix-sparkling-water/#comments Tue, 18 Jul 2017 09:14:51 +0000 http://kayeputnam.com/?p=1650 LaCroix is *EVERYWHERE*…at least in the United States. For some of you, LaCroix Sparkling Water needs no explanation. For others, you may be wondering why I’m about to dedicate an entire blog to a brand you’ve never heard of. LaCroix is a U.S. based sparkling water brand that’s been around for more than 30 years. […]

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LaCroix is *EVERYWHERE*…at least in the United States. For some of you, LaCroix Sparkling Water needs no explanation. For others, you may be wondering why I’m about to dedicate an entire blog to a brand you’ve never heard of.

LaCroix is a U.S. based sparkling water brand that’s been around for more than 30 years. But, if you’d asked a majority of the U.S. population about LaCroix 10 years ago, we would have returned your question with a blank stare. About 10 years ago, LaCroix water saw a gap in the market. They took action and now their brand name is recognized not only in the U.S., but internationally as well. It’s grown into a powerhouse brand dominating the sparkling water market and dwarfing their competition.

Entrepreneurial Tip #1: You never know when success will hit. Don’t get discouraged if you don’t achieve the *insta-success* that’s *supposedly* saturating the marketplace!


How did they accomplish such success? How have they grown so quickly in such a small timeframe? How have they captured the hearts of their audience and secured fierce brand loyalty in their following?

Today, I’m analyzing LaCroix’s brand techniques and tactics for your benefit. I’m never one to say copy another company’s tactics and you’ll be successful. If you have followed my work for any amount of time, you know that’s not my jam. But, I love inspirations that come from big brands and the techniques they deploy. It demonstrates new ways to think about your branding strategies. It also reinforces the importance of building a killer brand. And how that killer brand affects your business…and your profit line.

Time to dig in. (LaCroix in hand for extra inspiration.)

First Glance

Spending some time on LaCroix’s website was intriguing and eye opening for many reasons.  They definitely don’t follow a big brand corporate guideline about website design. They don’t have the normal “about the company” page that explains who they are and where they came from. I know this because that’s what I was looking for to start my analysis. Fortunately, you can still identify what values are most important to their brand. They highlight their simple, innocent product from the start along with the community they’re building.

Entrepreneurial Tip #2: Your values should *shine* through in everything you produce for your brand.

First thing on LaCroix’s homepage is an introduction to their newest water flavor. With a *not so subtle* nod to their simple, natural ingredients.

 

Following their Tanger-een flavor announcement, LaCroix invites you to share how you #LiveLaCroix. It’s the perfect introduction to their community. It immediately makes you curious about the lives of people who drink LaCroix water.

 

 

Brand Personality

LaCroix water 110% emulates the Innocent Brand Archetype. Yet, it’s very refreshing (pun intended) to see such bright design work coupled with the Innocent Archetype. LaCroix reminds their audience not to over complicate life. The same way they don’t over complicate their ingredients. Find joy in the simple, and have *fun*.  Do what makes you happy in life, and drink a LaCroix while you do it.

More evidence of the Innocent Archetype comes from their message of pure and natural ingredients. They are very transparent about their product as you can see on their webpage dedicated to nutritional information. They overcome any objections about their drink in a clear and concise manner. This ensures their audience has faith in their product. It’s a genius approach since their answers also happen to fit *perfectly* with today’s healthy living movement. Their audience wants to go back to wholesome, natural ingredients. They no longer want a laundry list of ingredients they can’t pronounce in their food and beverages. They want GMO-free, vegan, and gluten free options without sacrificing taste. So LaCroix is here to offer a pure and natural alternative.

 

Entrepreneurial Tip #3: Find a creative and fun way to overcome objections about your product or service.

As for a secondary archetype, LaCroix’s focus on building a community along with it’s origin story point towards Girl/Guy Next Door. LaCroix recognized a need for a more “approachable” water brand. With competition like Perrier, there was a gap in the market surrounding an “all occasion” bubbly water. From the start, LaCroix has positioned themselves as a bubbly water for everyone. This has created a community that didn’t previously exist. Midwestern moms, New York trendsetters, paleo nutritionists, and a movement of people cutting soda out of their diets now have a way to connect: their love of LaCroix. Spend some time on their social media accounts. You’ll see the true passion their audience has for their product. It’s astounding. And it’s from their branding.

Entrepreneurial Tip #4: Don’t copy the competition! Set yourself apart in a unique way and you’ll find more success.

 

(Pin for later!)

Marketing/Social Media


If you are familiar with the LaCroix brand, you may have noticed a lack of traditional advertising. They don’t have commercials on primetime networks nor do they spend much money on advertising in popular magazines. And I doubt you’d *ever* hear them on a radio ad. These are all *very* strategic decisions LaCroix has taken to nurture their ideal audience. This tactic has worked by attracting their target audience of young and influential adults. This audience tends to be desensitized towards traditional advertising methods. They grew up exposed to hundreds of ads a day. Because of this, they tend to be skeptical of being pulled into a brand through commercials and billboards. LaCroix decided early on they wanted to attract this specific generation of young adults. So, they eliminated most traditional marketing tactics. Instead they dedicated their efforts towards visual social media platforms.

Entrepreneurial Tip #5: Don’t spend money on traditional advertising just because you *think* you should. Identify your ideal client and strategize how you can get *them* to notice you.

One thing we can all agree on – millennials *love* their social media. LaCroix recognized this shift and changed their marketing tactics accordingly. LaCroix has an *extremely* active presence on Instagram, Facebook, Pinterest and Twitter. They invite their audience to post how they #livelacroix each and every day. LaCroix has built a strong, loyal following through the use of this hashtag. It has capitalized on their ideal market’s desire to share their lives on social media. We see LaCroix at the beach, at music concerts, at the playground. We see fridges 80% stocked full of various LaCroix flavors and fun summer drinks mixed with LaCroix. LaCroix Mojito? Yes, please!

LaCroix has created an interactive community where their ideal clients thrive, and they’ve worked hard to get there. They post on Facebook, Instagram, and Twitter 2-3 times per day.  On Twitter, they even go one step further by retweeting messages about LaCroix from their fans.

Entrepreneurial Tip #6: Consistency is key. LaCroix is the proof. They post multiple times a day *every day* and stay top of mind with their community.

LaCroix reminds its audience daily why it’s fun and engaging to follow their brand. They keep all posts on brand by using bright, colorful imagery, emulating happiness, and finding joy every day. Even their audience’s posts on their website stay on brand with people living a life to strive for (which I’m sure is by design!).

 

Ideal Clients

Speaking of community, LaCroix has it’s ideal client niche down to a science. You can see their ideal client profile emerge from their social media platforms and branding tactics. LaCroix has targeted social media savvy millennials that love to share their lives. Millennials take pride in finding the next best thing by more “grassroots” methods. LaCroix found a way to grow their popularity using this fact. As I said before, it was essential that they avoid traditional marketing methods. A few influential social media users started sharing their love of a *new* sparkling beverage. Their ideal clients ran with it. They wanted to be the first to share this discovery with their friends. And don’t forget, these are users that *know* how to make their posts look good!  So with a little money, and a lot of effort, LaCroix built a community around their ideal clients and it exploded.

Entrepreneurial Tip #7: Find fun ways engage *your* ideal client. Allow your audience to help you grow!

Another branch of their target audience focuses on health conscious individuals. Health issues are on the rise, and people are educating themselves more and more on how to stay healthy. The result? Cutting out sugars, sodas, and artificial flavors is immensely popular. New diets (#paleo, #Whole30) are popping up everywhere that cut out the ingredients mentioned above. LaCroix noticed this trend and discovered a huge opportunity of a new target audience. LaCroix water is *exactly* what people need who are cutting out sugar or trying out these new diets.

 

Entrepreneurial Tip #8: Once you are successful with one target audience, it’s smart to expand who you target with segmented partnerships, marketing tactics, or new product lines. Partner with related brands to expand your reach.

Recommendations:

Obviously, from the content above, you can see that I’m a *huge* fan of the LaCroix brand. They have use unconventional methods to take over a huge portion of the sparkling water market share. They are an ambitious example of social media platform techniques. Plus, I love their product. I can’t get it in Italy so I ordered it from Amazon to curb my cravings. (True story!)

That being said, brands should always be changing and improving! Brands and their audiences are ever-evolving. Businesses must constantly adapt to keep their profits up. Here are some humble recommendations I’d give to the powerful brains over at LaCroix.


Update and highlight the “About LaCroix” webpage.

The history of LaCroix page isn’t easily accessible on their website, but I was able to find it through Google search.

LaCroix has a rich history and a very Innocent Brand Archetype origin story. Their original branding was simple and very similar to their competition. It wasn’t true to their identity or their target audience so they rebranded. The revamped their brand to a more emotionally driven message and a vision that was true to their target audience. It hasn’t *just* brought them amazing success. It has also created a fun-loving, spirited community of people from all walks of life. They should be sharing this story with their audience to show their appreciation of the journey LaCroix has been on.

Entrepreneurial Tip #9: Share stories that are on brand for your brand archetype. It further nurtures the emotional connection with your ideal clients.


Expand on the theme of transparency.

LaCroix has full transparency on ingredients and nutritional information of their product. They should expand on this transparency to other aspects of their brand. LaCroix water is a subsidiary of National Beverage Corp, so that does add a layer of complexity. But, adding more company information would still be a very strategic move to stay on brand with their Innocent and Girl/Guy Next Door archetypes. They should review their company mission, vision, and worldview. Expressing these viewpoints on their website is an unexplored avenue of connecting emotionally with their ideal clients.

Another fun addition would be adding transparency to some higher positions within the company. This brand thrives on simplicity and joy.  Why not have executives talk about their favorite weekend activities? What they do to unwind after a stressful day?  Or, how fun would it be if they told a lighthearted story about the first LaCroix they ever drank? Or what’s their favorite flavor? If not the executive team, then highlight employees that aren’t normally in the spotlight. The possibilities are endless!

One last idea to expand on transparency for LaCroix would be to bring their sponsorship and donation efforts front and center on their website. In their contact form, there’s a section for these types of requests. In their events video, you can see some examples of LaCroix sponsoring some very on brand events. But it’s hard to find anything else about what they actually provide. A very popular theme when categorizing millennials is their strong desire to give back and have an affect on bettering the world. LaCroix should have an area on their website dedicated to highlighting donations and sponsorships. This would be a great opportunity to connect with their ideal clients. Plus, it would provide value to the causes they’re supporting! It would give these organizations extra visibility to a *huge* untapped audience. #winwinwin

Entrepreneurial Tip #10: While your website should complement social media, it is also your best tool for developing a deeper and more meaningful emotional relationship with your audience. Share stories and get personal.


There is no doubt that LaCroix sparkling water is a brand to watch. They are immensely successful and are the A+ student of social media platforms. As long as they keep true to their ideal audience and continue to adapt their marketing efforts, I have no doubt this brand will continue to win the hearts of new followers everywhere. Especially as they expand to additional countries. And what an inspiration to startups and personal brands everywhere!  It takes hard work and perfecting your target audience above all else.  Once you know your brand personality and who your ideal client is, ALL other decisions fall into place. That’s the biggest take away that anyone reading this review should remember. All decisions about your brand should help you better connect with your ideal client and stay true to what your brand stands for.

 

The post Unlocking Big Brand Genius: LaCroix Sparkling Water appeared first on Kaye Putnam | Psychology Driven Brand Strategist.

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